At y2mate, protecting the personal information of every Filipino member is a responsibility we take seriously. This Privacy Policy explains what data we collect, why we collect it, how it is used, and what rights you have over your own information. Please read this page carefully before registering or submitting any personal details.
When you register for an account or use the platform, we collect certain personal information in order to provide you with a safe and functional experience. This includes your full name, date of birth, email address, mobile number, and any identification documents submitted for account verification purposes. We also collect transaction-related data such as deposit and withdrawal history, which is necessary for processing payments in Philippine pesos and maintaining accurate account records. During your use of the platform, we automatically gather technical information including your IP address, device type, browser version, and session activity. This technical data helps us detect irregular access patterns, protect accounts from unauthorised use, and improve the overall performance of the platform for Filipino members. We do not collect sensitive personal information beyond what is necessary for identity verification and regulatory compliance.
The personal information we collect is used exclusively to operate and improve the y2mate platform and to fulfil our obligations to members. Specifically, your data is used to process account registrations and verifications, manage deposits and withdrawals, deliver promotions and rewards that you are eligible for, and respond to support enquiries. We also use aggregated, anonymised usage data to understand how members interact with different sections of the platform, which helps us develop better features and a more enjoyable experience. Your contact details may be used to send you important account notifications, security alerts, or updates about changes to platform policies. We do not use your personal information for unsolicited marketing without your consent, and we do not sell, rent, or share your personal data with any third party for their own commercial purposes. Any third-party service providers who assist with payment processing or platform operations are bound by strict data processing agreements.
As a member of the platform, you have the right to access the personal information we hold about you and to request corrections if any details are inaccurate or out of date. You may also request the deletion of your account and associated personal data, subject to any legal or regulatory obligations that require us to retain certain records for a defined period. If you wish to exercise any of these rights, you can contact the support team using the contact details available within the platform. Requests will be acknowledged and processed within a reasonable timeframe in accordance with applicable data protection standards. You also have the right to withdraw consent for any non-essential data processing at any time, though this may affect your ability to access certain features of the platform. If you have concerns about how your data is being handled, we encourage you to contact us directly so that we can address your query promptly and fairly.
The platform uses cookies and similar technologies to maintain your session, remember your preferences, and ensure the platform functions correctly across different devices and browsers. Cookies are small text files stored on your device and do not contain any personally identifiable information on their own. Session cookies are essential for the platform to work and are deleted when you close your browser. Persistent cookies may be used to recognise returning members and improve the speed and convenience of the login process. You can manage cookie preferences through your browser settings at any time, though disabling certain cookies may affect how some features of the platform operate on your device. We do not use cookies to track your activity outside of the y2mate platform or share cookie data with advertising networks.
This Privacy Policy may be updated from time to time to reflect changes in the way we operate, developments in applicable Philippine data protection regulations, or improvements to our data handling practices. When meaningful changes are made, we will notify active members through the platform before the updates take effect. Continuing to use the platform after a revised Privacy Policy has been published constitutes your acceptance of those changes. We encourage you to revisit this page periodically so that you remain informed about how your information is protected. If any part of this policy is unclear or if you have specific questions about your data, our FAQ section provides additional guidance, and you are always welcome to reach out to the support team for personalised assistance.
The most important data protection commitments we make to every Filipino member.
Your personal information is never sold or rented to any external company for commercial purposes. What you share with us stays with us.
All member data is stored using industry-standard encryption. Account credentials and transaction records are protected at every stage.
You can request to view, update, or delete the personal data we hold about you at any time by contacting the support team.
Whether you access the platform on desktop or via the mobile app, the same strict data protection standards apply across all devices.
We use cookies only for platform functionality and member experience. You can manage or disable non-essential cookies through your browser settings.
Any significant update to this Privacy Policy will be communicated to active members before taking effect, giving you time to review the changes.
Now that you know how y2mate protects your privacy, you're ready to join and enjoy a secure entertainment experience built for Filipino members. Registration is quick, free, and straightforward.